© 2000 Southwest Decoratives
FREQUENTLY ASKED QUESTIONS
Answered by Mary-Jo McCarthy/Company
Owner
Answered by Mary-Jo McCarthy/Company Owner
- We're planning a trip to
Albuquerque. Do you have a store?
YES! Come by and see us! We're located at 5711 Carmel Ave, NE, Ste. B, in Albuquerque, NM. Two blocks North of Paseo Del Norte NE and one block West of San Pedro NE. Shop hours are Mon-Sat 9am-5pm, Sundays by appointment.
Call me at 800-530-8995, or (505) 821-7400 if you have any questions about our location or shop hours. Or you can e-mail me at: swd@swdecoratives.com
- Does Southwest Decoratives
publish a print catalog?
At this time we do not have a print catalog.
- What are your phone order
business hours?
Phone calls are anwered personally, Monday-Friday, 9am-5pm, Mountain Standard Time. You can leave voice orders, faxed orders and secure online orders, 24 hours a day, 7 days a week, 365 days a year.
- Do you have kits for all
your patterns?
We can kit any of our patterns upon request. Please call or write for prices if you are interested in buying a kit for a pattern, but don’t see an ordering number, or price. I'll try to match your color theme preference if the colors you want don’t match a photo. Any color theme is available for any pattern kit you wish to buy.
- What are your shipping charges
- $20.99 & less….$4.95
$21.00-34.99.....$7.95
$35.00-49.99....$10.95
$50.00-79.99....$12.95
$80.00-124.99...$15.95
Over $125.00.…$15.95 or higher
*S/H fees subject to change
- Our shipping and handling
charges are calculated on the total cost of your order, not the
weight, or "just the postage" cost. Because we are
a small company in a very niche market, the cost of doing business
is much higher than high volume fabric businesses. Mail order
has many hidden service costs, it does not compare in any way
to regular retail. In fact, if you can find any of our products
in your local quilt shop, we recommend you make your purchases
within your comfortable driving range. We appreciate your on-line
business and make every effort to get all in-stock orders processed
and shipped within 48 hours of receipt. If we have questions
concerning your order, we call and e-mail you the details within
24 hours of receipt. We use the US Postal Service, as time wise,
on a coast to coast basis, they are the fastest and most reliable
over all. All orders weighing over 13 ounces are shipped Priority
Mail and our customers delight in the fact that their orders
arrive so quickly.
- What is your company policy
on returns?
All of our products are guaranteed. However, copyright items such as patterns and books are not returnable due to copyright laws. If you are not satisfied with your fabric or kit purchase, we will promptly refund your credit card, issue you a credit for purchases made by check or money order, or exchange for other merchandise if returned within 30 days with a copy of your invoice. Shipping/handling charges are NOT refundable.
- I own a quilt shop. Do you
wholesale your patterns?
Yes. Southwest Decoratives is a distributor for over a dozen pattern companies. All patterns shown in our catalog are available for wholesale. Please call or write us for further details on minimums, etc. Please include your Tax I.D. number when making wholesale inquiries.
- I have a Southwestern pattern,
project or product I’d like to have considered to be included
in your catalog. Do you accept new designers?
If you have a pattern, cross-stitch chart or other Southwest themed craft kit that you would like to have included in our catalog, please mail a sample of your pattern, etc., to my office at the address above, attention Mary-Jo McCarthy. You will be contacted if I agree your design(s) fits our format, and will receive further information about the requirements for being represented both on-line and in our retail shop.